Customer Care

This section includes access for customers to view billed and unbilled charges and pay accounts via the links on the right and various services related documents and information are included in the links below, if you require more assistance, please call customer service on 1300-939-717:

Understanding Your Bill
Spend Management Tools

Teleus bills are designed to show you full transparency. Its important for you to understand exactly what you're paying for. Our bills allow you to monitor your usage and learn exactly how you communicate.


Bill Delivery Options Teleus give you the choice of bill options. Make life easy and by receiving you bills via email. You can go paperless and receive your bill electronically by email. This gives you convenient access to your bill right from your computer. Teleus supports a sustainably friendly environment and as such always encourage our customers to do the same by choosing ebills.If you prefer you can nominate to receive your bill in print through the post.


Payment Options

Teleus provide you with many different ways to pay your bill:

  • Pay Online
  • Secure Credit card payments
  • BPAY- all BPAY details can be located on the second page of your bill
  • EFT Payment Advice


We realise that not everyone likes to pay bills online so you can also Pay over the Phone calling our customer services on 1300-939-717 or call Australia Post - post bill pay on 13 18 16.


Pay via post Send a cheque along with the remittance advice found on the bottom of your bill to:


Teleus Pty Limited

PO Box 24248,

Melbourne Bourke Street,

Melbourne, VIC– 3001.


Managing your billing services

  • Teleus allows their customers to choose one of two billing periods within the month as to when they would prefer to receive their bill.
  • This can either be at the beginning of a calendar month or mid month.
  • All bills are payable to Teleus PTY LTD within 14 days from your invoice due date.
  • If your billing address has changed please contact our customer care team on 1300-939-717.


Please Note: When moving from one carrier to another there will always be a cross over period in the first billing month. It's important to understand that it is standard practice within the telecommunication industry that customers are billed one month in advance.


Therefore you may notice your first invoice from us to be higher than your agreed plan. However, please note it all balances out. The Pro Rata charge is worked out as a percentage based on how many days are left in the month from when you joined. In the example here the customer joined Teleus on 9th of March, leaving 6 days for the full Invoice date which is 15 March. Therefore these smaller amounts shown here is the Teleus Plan chosen divided across the number of days left on that billing month only. Then the amount shown here, is the full month of bill amount for the Teleus plan chosen, which is the pro-rate period which is paid one month in advance. Since most telecommunication service providers charge on a Pro Rata basis, make sure to check your final invoice from your previous provider as you may be entitled to a credit.

Spend Management - Tools and Assistance

Teleus prides itself on providing excellent customer service and this includes providing advice and various useful tools that can help you see how you use your service(s) with Teleus and ways that you can simply manage your spending.


Choosing the right plan

Choosing the right telecommunications product to suit your needs can help you to keep control of your spending from the start. We recommend that you review the applicable charges for plans, keep your expected use of the services in mind and be aware of any eligible savings, for example, by bundling your phone and Internet with Teleus.


Account information over the phone

Assistance is available to you from our Customer Service Staff on 1300-939 -717 during the following hours;

  • Monday to Friday 8am to 8pm AEST
  • Weekends and Public Holidays - Closed

Staff can provide information regarding unbilled charges on your account and information regarding your usage. Your privacy is important to us, so be sure to have your account information handy so we can verify your identity.


Spend Management Tools

Teleus provides access to the following tools to enable you to take timely action to manage or limit your spend with us.

Near real time billing information Teleus provides access to pro-forma invoices, which show how much you have spent in the current billing cycle on a particular Teleus service. To receive a pro-forma invoice, please contact us on 1300-939-717. There is no charge to receive a pro-forma invoice.


Track & monitor your Landline usage in My Account™

My Account is an online resource which allows you to view all your Teleus Landline usage included all your call history for set date ranges, your monthly access fees and any value added services you may have and the associated monthly fee. Please note that call records are not displayed in real time and may be delayed by more than 24 hours. There is no charge to access your daily usage file. To set up access your daily usage files, please contact us on 1300-939-717.


Teleus can instigate call barring functions at your request, or you can manage barring by using your own PABX or IP PBX system. This might be a permanent bar on all services (excluding local calls), or it may be a temporary bar on certain call types (eg. international, national or calls to 1900 numbers). There is no charge for Teleus to instigate call barring.


PSTN/ISDN A customer may restrict use of a voice service using call barring. This might be a permanent bar on all services (excluding local calls), or it may be a temporary bar on certain call types (eg. international, national or calls to 1900 numbers). You can restrict certain services (such as some call types and Premium services) associated with higher fees.


Delays in unbilled charges are usually from overseas usage or premium and third party services. Not all charges will necessarily appear on your bill in the month in which it occurs. Occasionally there may be delays in charges being passed onto us by our wholesalers. We are not permitted to bill you for any charges older than 160 days.


All of our Spend Management Tools come free of charge.


No Excess Usage Fees

Teleus does not charge excess usage fees for any of our Unlimited ADSL Plans.